Respecting Restaurant Timing and Workflow
Purpose This SOP explains how guides should work within a restaurant’s timing and service flow. Our restaurant partners are operating businesses. The tour should add value without blocking staff, disturbing customers, or interfering with regular service. Arrive at the Scheduled Time Restaurants prepare tastings around the agreed schedule. Guides should: Monitor the tour timeline Shorten…
Speaking While Walking or in Noisy Restaurants | Tour Guide Academy
Purpose This SOP helps guides decide when it is appropriate to speak while moving and when the group should stop before receiving information. Safety instructions should never be delivered while guests are distracted by traffic, street crossings, stairs, or restaurant activity. Information That Requires a Complete Stop Stop the group before explaining: Street-crossing instructions Route…