tour timing

Purpose This SOP explains how guides should respond when a tasting is not ready at the expected time. Delays should be handled calmly, discreetly, and without embarrassing the restaurant or creating unnecessary concern among guests. Confirm the Delay Privately Speak with the restaurant contact away from the group. Ask: How long the delay is expected…

Purpose This SOP explains how guides should work within a restaurant’s timing and service flow. Our restaurant partners are operating businesses. The tour should add value without blocking staff, disturbing customers, or interfering with regular service. Arrive at the Scheduled Time Restaurants prepare tastings around the agreed schedule. Guides should: Monitor the tour timeline Shorten…

  Difficult Situations • Guide Training Article Guide Academy training illustration Handling Restaurant Delays and Unexpected Closures Restaurant delays and unexpected closures are inconvenient, but they do not have to define the guest experience. A prepared guide can protect the tour’s rhythm, preserve the restaurant relationship, and keep guests confident. The goal is not to…

Late guests and no-shows can affect restaurant reservations, food preparation, tour timing, and the experience of guests who arrived on time. A professional guide handles these situations with warmth and patience while keeping the tour moving. Before the Tour Arrive early and review: The guest list and total guest count Dietary restrictions The scheduled starting…